This has been on the news a lot on this side of the pond.
http://www.youtube.com/watch?v=5YGc4zOqozo
United finally agreed to compensate for the loss
http://www.youtube.com/watch?v=T_X-Qoh__mw
It has also been reported that United wants to purchase the video to use for employee training!
Oh, be sure to watch the very end in case you are concerned about Taylor guitars.
Nigel²
United Breaks Guitars
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