Need some info from another BT Business Broadband user

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basys
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Re: Need some info from another BT Business Broadband user

Post by basys »

Hi Folks

Rick -
I should have directed you to BT's own speedtester,
as it provides additional info, plus parameters specific to your contract type, (not displayed for BT Home users).
Try - BT's Broadband Performance Tester



The following are all BT Business version specific -

Download, install, and run the BT Business Broadband Desktop Help Tool

Report output to either -
BT Business Fault Report
BT Business broadband and internet forum



PS
If you've got a BT router, use that,
as it'll give them less excuses to fob you off.



HTH
ATB
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Rick Piper
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Re: Need some info from another BT Business Broadband user

Post by Rick Piper »

Hi Paul

Been on the phone to BT again this morning.

They went through loads of tests and didn't admit anything, just kept saying it's probably my equipment/wiring :rant:

They have done an SNR reset (I think thats what they said and i have to wait for it to stabalize before they can class it as a fault)

I will keep you informed (my downstream no longer says 288 kb) now says 5088 kb but still get 135 kb in bt test.
will try it later.

did a screen capture of bt test but as it's java the screen capture was empty! (Had closed tester by the time i noticed :lol: )

Regards
Rick
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Re: Need some info from another BT Business Broadband user

Post by TSR2 »

Daft Question Rick, but have you got the original BT line filters? These are generally better than the ones that come with the routers.
Ben.:tunes:

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Rick Piper
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Re: Need some info from another BT Business Broadband user

Post by Rick Piper »

Hi Ben

Yes mate have brand new BT line filter.

Since this morning's BT phone session it's now finding a speed and working reasonably well.
So i think once a few days have passed it will be fine again.

about 3.4 mbps currently but snr is at 1.7db so i expect it to settle at around 6 or 7 db eventually (If i'm lucky)

Many thanks to everyone that helped as i was losing the plot

Regards
Rick
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Chris Sykes
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Re: Need some info from another BT Business Broadband user

Post by Chris Sykes »

Glad its sorted... :cpu:
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Rick Piper
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Re: Need some info from another BT Business Broadband user

Post by Rick Piper »

Hi Chris

When it stops dropping the line every 5 minutes i too will be happy ;)

Regards
Rick
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Re: Need some info from another BT Business Broadband user

Post by Tomliner »

Rick,BT supply an attachment which,if I remember correctly,is called an I-plate.May not help but worth a look at on their website.Best Wishes EricT :)
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