Am I right or am I wrong?
Posted: 12 Jul 2023, 18:31
Yesterday I received an e-mail from my anti-virus and firewall provider and have been with them for a few years however, the e-mail concerned my renewal next month and written something like your auto-renewal is due next month and you will be charged £54.99.
Going onto their web page it quoted the price for the of the security I would have had was not £54.99 but, wait for it, £20.99
In previous years with them when coming towards renewal I have purchased the new one via their website at much lower price and in return have had an email from them to the effect that since I had purchased a new anti virus and firewall they had cancelled my auto renewal to avoid double payment. It appeared to me by their writing that they were not particularly happy about this.
This time I have not waited until next month but have deleted my account with them and also the last month of security. Surely if they are selling the platform for £30 less on their website it must be seen as bad customer relations to charge more to regular users? I could not find anything written that the lower price is for new customers only!!
Anyway, I am now using Windows 11 Security and would like to know if any others are as well. Secondly, I am just going to wait until the company concerned e-mails me as to my deleting my account with them as I had written as to the reason for leaving is that I am only on low pension.
So, am I right in doing what I did or should I have just gone ahead and purchased another year of cover or rather 11 months as it will happen again and again.
Regards
Nigel.
Going onto their web page it quoted the price for the of the security I would have had was not £54.99 but, wait for it, £20.99
In previous years with them when coming towards renewal I have purchased the new one via their website at much lower price and in return have had an email from them to the effect that since I had purchased a new anti virus and firewall they had cancelled my auto renewal to avoid double payment. It appeared to me by their writing that they were not particularly happy about this.
This time I have not waited until next month but have deleted my account with them and also the last month of security. Surely if they are selling the platform for £30 less on their website it must be seen as bad customer relations to charge more to regular users? I could not find anything written that the lower price is for new customers only!!
Anyway, I am now using Windows 11 Security and would like to know if any others are as well. Secondly, I am just going to wait until the company concerned e-mails me as to my deleting my account with them as I had written as to the reason for leaving is that I am only on low pension.
So, am I right in doing what I did or should I have just gone ahead and purchased another year of cover or rather 11 months as it will happen again and again.
Regards
Nigel.