Blimey Mike, talk about customer satisfaction I think that must rate as a 'orrible experience! and then to try and bribe you with all sorts of goodies to change your mind and then still not bother with your original query.
Mind you, it might, just might be worth finding out who is the chairman of the company and write directly to him/her. I say this because once I purchased a product for my wife and had asked before buying whether this software would be suitable for her as she is undertaking a course and needs it for her studies.
The salesman said it would so, at a cost of £400 I bought it, installed it onto the computer and registered it so that it was activated and she could use it straight away.
The programme was literally no good at all as it was of an older version and everything on it was not compatible with what she was doing at college so back to the store, told them it was no good even though I was assured it would be OK by their salesman. They said they cannot refund me as the programme has been registered full stop. Wrote to their head office and was fobbed off again, we cannot reimburse you as you should have made sure that the programme was suitable for use!
That was it, the last straw, went down to the library and looked up to see who the chairman of the company was, cannot remember his name now but he was a Sir somebody. Wrote to him marking the letter Private and Confidential (which means it is for him and no-one else). A week later I had a letter from the head office stating that I would be offered a full refund and would be given as a voucher. I needed a new camera so was quite happy to take the offer.
I have always taken this route first with management then directly to the directors and or chairman of a company when things have not worked out as planned but before doing so, researched facts and also consumer rights to the point that whatever argument they put forward for not wanting to make good/repair/replace such items I have a trump card to play with but only when things become difficult such as Trading Standards!! Thankfully, although I had informed Trading Standards on 2 separate occasions I have never needed them to intervene. Guess I have been very unlucky but have always been able to win my cases without too many problems.
The important thing when registering a complaint is not to go in like a bull in a china shop. Treat them with as much respect as you would expect them to treat you but always remain firm and to the point.
Hope you are able to get something sorted out Mike.
Regards
Nigel.
Regards
Nigel.
I used to be an optimist but with age I am now a grumpy old pessimist.
Along with a telephone number+1323-577-7026.
EricT
